Shipping, Returns/Refunds
Policies

Including USA, Protectorates and International

USA and Protectorates

EZ Balancer ships to all 50 States.

Shipping options and their associated charges are displayed at the time of checkout. Rates are subject to change at the discretion of the shipping carrier, us or both.

For shipments to Puerto Rico, please use the Get in Touch link above and ask for a shipping quote.

Some packages are restricted for APO/FPO shipping.


PayPal Shipping


At this time, we offer PayPal as one of our payment options. As required by PayPal, we can only ship orders to PayPal verified addresses.

Due to the nature of how PayPal works, we cannot accept PayPal as a payment method for backordered items. If your cart contains both backordered and in-stock items, you may purchase the in-stock portion of your order with PayPal. You will need to create a second order with your backordered items and pay with a credit card.

PayPal cannot be used with other payment methods such as Gift Card or Credit Card on the same order.

All shipping, fraud prevention and backorder policies, including all other policies put in place by us, still apply to all orders submitted with PayPal unless otherwise noted.

Per PayPal policy, all refunds must be processed within 60 days of the initial transaction. We cannot refund any PayPal transaction after that time.

Shipping Times


Every in stock order we receive by 12:00 P.M. Arizona time, Monday - Friday, ships out the very same day. Order processing may be delayed by any incorrect or incomplete information provided by you or your payment provider. You will be notified by email if we need additional information to process your order. Delays due to payment processing are not our responsibility

Shipment Arrivals


Please be aware that most carriers are closed for national holidays and are not held responsible for delays due to weather conditions or natural disasters. Your order acknowledgement includes a tracking number for all UPS and USPS shipments. Accurate tracking is not available until one business day before the expected arrival.

EZ Balancer, and/or the carrier, reserve the right to request a signature for proof of delivery. We cannot demand a shipment carrier to leave a package.


You may also visit the following websites to track your packages or arrange delivery arrangements if needed,. You will need to create an account on those websites and make changes from within your account.

If the original scheduled delivery date or location changes, we are not responsible for the outcome.

https://informeddelivery.usps.com/box/pages/intro/start.action

 https://www.ups.com/us/en/help-center/sri/tracking/change-delivery.page

Missing or Damaged Shipments


Please be sure to reconcile the number of boxes shipped with the number of boxes received. On occasion carriers may deliver boxes separately. Please note that ground and air shipments are often assigned to separate trucks and may arrive at different times of the day.

Please do not accept boxes with exterior damage. If the box has been delivered without your signature, contact the carrier before opening the package. The carrier will need to inspect the box and verify any damage before refund or replacement can occur.

Returns Policy

***Please see the webpage titled "Terms and Conditions" or click on the "Returns/Refunds" link above*** 

Proposition 65
Products delivered to California residents may have a Prop 65 label. For more information on Proposition 65, please visit the websites below.

OEHHA Prop65 Information
Current Prop65 list


International

Ebay Store International Options

  • Our eBay store has recently been updated to offer International Shipping to select countries through the Global Shipping Program. 

  • Not all countries are available because of the limits of the GSP offerings and/or RoHS 3 testing. We are in the process of getting that testing done and once certified, we will open up more countries to that list!

  • Click here to access our eBay Store

Canada customers,

  • Thank you for your continued interest!

  • Please contact us directly to see if we can generate a shipment for your order.

  • Use the CONTACT form to give us the specifics of the order and the delivery address.

  • We will endeavor to create options for your order and contact you via your supplied email address with the quote.

  • Thank you!

For the rest of the world...

We are currently working with our shipping companies to get the best rates worldwide. At the present, we are not quite ready to export. We will update the polices and shipping options when those are ready for our International customer. Check back often, drop us a line and check the EZ Balancer Facebook page for announcements.


  • All of our products are B.I.S. certified EAR99.

  • We are in the process of RoHS3 Certification.

  • We will also be certifying our units for maximum weight capacities.

  • Once testing is completed, those countries and industries that require those certifications, will need to purchase the specific units that are dedicated for export, certified for weight capacities and set aside specifically for those qualifications.


For the rest of our customers based in the USA, you will see no changes.